BC Bereavement Helpline logo
Contact the Helpline 604-738-9950
Toll-Free: 1-877-779-2223   M-F 9AM-5PM

About Us

The BC Bereavement Helpline (BCBH) was established as a charity in 1988 and has become a provincial leader in providing education, support and advocacy for the bereaved, their caregivers and professionals. 


To provide support to anyone coping with grief and loss. 


The BC Bereavement helpline is committed to facilitating the provision of care and support to the bereaved, caregivers and service providers and to increase public understanding of grief as a life process through education, support, advocacy, networking and dissemination of information.


BCBH Core Values






Since its inception in 1988, the BCBH has been active in the provision and encouragement of, and remains committed to: 

  1. Support - by acting as a resource and support to the bereaved and caregivers through referral and interdisciplinary communication.
  2. Education - by providing knowledge and understanding of the psychological, sociological, physical and spiritual dimensions on dying, death, and bereavement. 
  3. Research - by encouraging research projects on death, dying, and bereavement. 
  4. Advocacy - by advocating on behalf of the bereaved within the public and private sectors. 

The BC Bereavement Helpline assists the bereaved and their caregivers in coping and managing grief and loss. When you call us your call will be answered by a caring, compassionate volunteer who is familiar with over 300 grief support groups and organizations in the province. Volunteers are trained to provide compassionate listening and offer an opportunity to lend a sympathetic ear for the bereaved. Our traumatic loss support groups provide a safe, nurturing environment for participants to share and support each other in their grief. Trained facilitators provide information about grief and encourage individuals to speak about their loss as they feel comfortable. Your call is free, confidential and anonymous and will be treated with care in helping you find the most appropriate support for your specific type of loss.

Our programs include:


BCBH Staff

Executive Director - Jessica Lowe began as a volunteer for the BC Bereavement Helpline in October of 2017. In working for BCBH, Jessica soon found a special environment for which she is uniquely suited having lost her three siblings to separate tragedies due to Leukemia, homicide and substance poisoning. Her experience at BCBH lead her to return to school to earn a Social Services Worker Certificate from Langara College. In this work she finds strength and satisfaction using her experiences of perseverance, healing, and endurance to give back to the Helpline and its constituents as a support group facilitator and as Executive Director. She brings with her 20+ years' experience in marketing and advertising which comes in handy in seeking grants, partnerships and donors for BCBH. Jessica holds a Bachelor of Science in Communications from Boston University.


Program Coordinator - Carling Bauer is a current student at the University of British Columbia in the field of Psychology. She utilizes her empathetic, compassionate and active listening skills to provide empathetic listening to callers across BC by helping in operating the Helpline. She currently hires and trains volunteers, coordinates events, writes grants, updates the Resource Directory and looks for ways to improve efficiency in the office. She enjoys the challenges of working in a non-profit organization and feels valued in this line of work. Carling is passionate about supporting others and hopes to continue her education through graduate studies to support vulnerable individuals.


Community & Social Services Worker - Sara Laybolt is a Bachelor of Social Work student at the University of Victoria and is a former practicum student at the BC Bereavement Helpline. Having experienced grief and loss, both death and non-death due to cancer and substance use, she applies her teachings from her schooling and lived experiences to guide her approach on the Helpline. She provides contacts with compassionate listening, meeting them where they are at in their grief process, and incorporates a strength-based approach. Learning the inner workings of a non-profit has also brought significant insight and experience, primarily how collaboration and critical thinking are utilized to bridge gaps in support services relating to grief and loss. She also holds a degree in Sociology from the University of Prince Edward Island.